Service Desk Analyst

Posted by  on 
April 28, 2021
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Job details

at SOLOS Consultants
Location West Bridgford, Nottingham - parking available on site, United Kingdom
Date Posted April 28, 2021
Category IT & Communications
Job Type Contract/Temporary
SOLOS Ref PS:SDA:NOTTS
Salary £11 - £13.45 per hour
Start Date ASAP

Description

A fantastic opportunity has arisen in Nottingham for a 1st / 2nd line Service Desk Analyst on a 3 monthly rolling contract looking for an immediate start.

Parking available on site

£11 - £13.50 per hour

You will be supporting users ensuring technical issues and incidents are resolved or escalated if necessary. You will ideally have experience working in a Technical support /Service Desk environment. Communication skills are essential.

Responsibilities

  • Answering incoming calls within an appropriate time frame, to a high level of customer service.
  • Take responsibility for the resolution of faults/issues at 1st/2nd line level
  • Logging calls accurately
  • Allocate and chase closure on calls.
  • Follow all internal processes to ensure service activity targets are met.
  • Working within the team to build relationships with colleagues and clients.
  • Awareness of relevant technology and products.
  • Appropriate escalation of incidents and requests to the Service Desk Team leaders.

You will be familiar with Active Directory, Exchange, Office 365 and Windows 7 amongst numerous others and be confident learning new technologies.

This is a fantastic opportunity to join an established organisation that offers potential long term contracts.

If you feel the above role suits your skills and abilities then please apply immediately.

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About

Email: enquiries@solosconsultants.co.uk
Tel: 0115 9274400
Fax: 0845 052 1117
www.solosconsultants.co.uk