Service Desk Analyst – 1st/2nd Line IT Support

Posted by  on 
November 11, 2019

Job details

at SOLOS Consultants
Location Peterborough, United States
Date Posted November 11, 2019
Category IT & Communications
Job Type Full Time
Salary £23,000PA Plus 10% Bonus Plus 15% Shift Alowance
Contact Mae on 0115 927 4400


We are currently recruiting for a Service desk analyst for our well established client on their busy service desk/shared service centre

This is a permanent position with strong progression.

You will be providing high quality IT support whilst Logging, diagnosing, resolving and escalating incidents.

Our client has a very similar set up to a IT Service Provider.

This role is working in their IT Support Team providing remote support to users across their sites. Technologies including Windows 7-10, MS Office App, Active Directory, Exchange, Hardware and Networks, etc. They are also currently implementing Office 365 across some of their sites.

The ideal candidate should:

  • Have Windows Desktop OS to Windows 10 and ideally some Office 365 experience.
  • Have experience with Microsoft Office Apps
  • Active Directory experience
  • Experience working to SLAs
  • Experience in an ITIL environment (desirable)
  • Be happy to work shifts from 7:00-22:00 (15% shift allowance for late shift)

If you feel you have the right skills and experience for this role, please apply straight away!

£23,000 starting salary

Shifts are Monday to Friday between 7am and 10pm. When working the shift 10pm they get a 15% uplift for that week

incentive schemes

Bonus schemes

Key words: Service desk analyst, Service desk support, IT support, 1st line Support. IT Service Desk

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Tel: 0845 052 7777
Fax: 0845 052 1117