We are currently recruiting for a Service desk analyst for our well established client on their busy service desk/shared service centre

This is a permanent position with strong progression.

You will be providing high quality IT support whilst Logging, diagnosing, resolving and escalating incidents.

Our client has a very similar set up to a IT Service Provider.

This role is working in their IT Support Team providing remote support to users across their sites. Technologies including Windows 7-10, MS Office App, Active Directory, Exchange, Hardware and Networks, etc. They are also currently implementing Office 365 across some of their sites.

The ideal candidate should:

• Have Windows Desktop OS to Windows 10 and ideally some Office 365 experience.
• Have experience with Microsoft Office Apps
• Active Directory experience
• Experience working to SLAs
• Experience in an ITIL environment (desirable)
• Be happy to work shifts from 7:00-22:00 (15% shift allowance for late shift)

If you feel you have the right skills and experience for this role, please apply straight away!

£23,000 starting salary

Shifts are Monday to Friday between 7am and 10pm. When working the shift 10pm they get a 15% uplift for that week

incentive schemes

Bonus schemes

Key words: Service desk analyst, Service desk support, IT support, 1st line Support. IT Service Desk