Debt Officer

Posted by  on 
May 10, 2019
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Job details

at SOLOS Consultants
Location Brighton, United Kingdom
Date Posted May 10, 2019
Category Commercial
Job Type Contract/Temporary
SOLOS Ref MJ-DO-BRIGHTON
Salary £9.00 to £10.12 per hour
Start ASAP
Contact 0115 927 4400

Description

We are currently recruiting for a corporate debt officer for our public sector client.

This role is 3 months initially, however extensions and other opportunities may arise.

You will:

  • Contribute to the co-ordination and planning of overall team activities, both routine and non-routine, in order to fulfil team objectives.
  • As directed by a team leader, trace and contact customers to clarify debt liabilities and secure outstanding debt payments, negotiating affordable repayment levels as appropriate.
  • Record and adjust records on debt systems as appropriate to generate notifications or facilitate payment.
  • Identify households with financial vulnerability with outstanding debts to our client and refer these households to the appropriate welfare support.
  • Deal with customer enquiries on the phone or face to face or by correspondence, so that customer dissatisfaction or any other complex issues are resolved.

The successful debt officer should:

  • Be able to diffuse difficult situations
  • Ideally have knowledge of debt legislation, procedures and systems
  • Have an understanding of the principles of credit control and the best practice in balancing affordability with collection.
  • Be confident with standard office style programs such as Excel and Word
  • Be able to work in a high workload environment

If you feel you have the right skills and experience, please apply straight away!

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About

Email: enquiries@solosconsultants.co.uk
Tel: 0845 052 7777
Fax: 0845 052 1117
www.solosconsultants.co.uk